English and Japanese speaking Mystery Shopper

  • Part Time
  • Anywhere

BVA Mystery Shopping

Your opinion counts

BVA Mystery Shopping is a branch of the BVA Group, a world-renowned French marketing study institute. Leader in Mystery Shopping studies, BVA Mystery Shopping has been working hand in hand with highly demanding companies for 25 years. By taking advantage of the expertise of our teams, we actively work on improving the client experience and quality of service all over the world. http://www.bva.fr/en/group/bva_around_the_world/

We are currently seeking 10 Japanese speaking online mystery shoppers for our International market research. We need to measure the quality of service of online purchase on a wide variety of merchants of one the largest search engines in the industry.

Mystery shopper’s mission is to assess the customer service performance of Japanese merchants acting as a real customer. He/she has to test the online purchase, customer assistance, the delivery service and check the return policy. At the end of each test, mystery shoppers have to fill in online questionnaires to report their customer experience.

Part-time, temporary job – Duration: 3 months

Requirements:

Japanese Passport or working Visa
Detail focused
Strong writing skills
Comfortable with computers

Fieldwork:

8-10 Website tests per week + 20 “Customer Service” calls or emails per week.

Flexible schedule: 2 hours a day, 5 days per week.

Salary: From 600 to 1000 euro per month.

Send your resume to: tatiana.savinova@bva-group.com

To apply for this job email your details to tatiana.savinova@bva-group.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook