Website Crimson Interactive Pvt. Ltd.
Job title: Business Associate – Client Services
Job Location: Mumbai (India)
Department : Enago
Job Description: Business Associate – Client Services
Business Associate – Client Services is a highly responsible role and will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.
We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.
Address client queries and resolve client feedback
Provide guidance and information as per client requirements
Customer relationship management (CRM) – assist CRM team in various CRM initiatives
Handling client queries via phone & emails (incoming & outgoing)
Identify potential clients and convert them to increase sales
Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
Should have at least a bachelor’s degree in any field
0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
Native Japanese with Basic English and traditional Japanese writing skills
Multitasking and flexibility to work across various projects based on client requirement
Eagerness to work in a multicultural/team environment
Please note that you will be hired as an employee of our Japan office and a deployed to India office. This will ensure that your social security payments are taken care of. And you also have a chance to continue your services at our Japan office after completing a stipulated time in India and performing as expected.
Compensation: As per industry standards and will depend on the experience and qualification [fixed component plus tenure based pay along with quarterly performance incentives]. The compensation provided ensures a good standard of living in a city like Mumbai (India), with enough scope for saving money. Crimson provides you with subsidized housing rent and free breakfast at office. You can visit http://www.crimsoni.com/benefits-development.htm to know more about the benefits offered by the company
How to apply:
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