Associate Customer Support

  • Full Time
  • Japan

MSP HITECT SDN BHD MSP HITECT SDN BHD

Job Type                             : Work from home/Full Time
Working Hours                :
9 hours
Client                                   :
Tech Mahindra
Payroll                                 :
Tech Mahindra
Working Days                   :
Monday-Friday
Designation      
                 : Associate – Customer Support
Experience in years        : 0 to 4 years
Relevant Experience      : 0 to 4 years
Qualification                      : SPM, High School Graduate, Diploma, IT                                                           education or comparable IT professional                                                             experience
Job Summary/ Overview: To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.

Language Proficiency
(Read / Write / Speak)
Japanese

Certifications (Optional) Japanese – Advanced level.

KEY responsibilities AND ACCOUNTABILITIES :

1.Primarily responsible for basic review of content and Ad policies and addresses issues assigned to them via the ticketing systems, via Chat or Email channels.
2.Accountable for reviewing Ads and Content, troubleshoot issues per process specifications, perform policy review of tagged content for compliance to preset standards.
3.Attend and solve doubts complaints and comments to users/customers.
4.Ability to perform different tasks at once.
5.Candidate should be ready to work in rotational shifts.

Interested candidates kindly share your updated resume to sharmilee@msphitect.com.my

To apply for this job email your details to sharmilee@msphitect.com.my